Total Tools Unifies Data to Drive Omnichannel Experiences That Boost Loyalty

Total Tools, Australia’s largest professional tool retailer, needed a new tool for marketing. The brand wanted to unify their customer data to drive a seamless omnichannel experience and connected loyalty program. Only by understanding their customers’ behavior could they effectively personalize messages across channels (email, SMS, and CRM). Find out how.

Omni-channel Customer Experiences

Omnichannel vs. Multichannel: A Deep Dive into E-commerce Strategies

How Retailers Use Data Analytics to Improve Customer Experience and Drive Sales

JTAER, Free Full-Text

Omnichannel Retail: How to Build Winning Stores in a Digital World: Mason, Tim, Jarvis, Sarah: 9781398612723: : Books

Best Practices For Unified Commerce Strategy - Storyly

Lexer Blog

Omnichannel Marketing Strategy: How to Leverage For Better Retail CX

Total Experience Management: Key Elements + Best Practices

How loyalty programs can drive tenant engagement in shopping malls - Coniq

Customer Data Platform (CDP) Market Size & Share - Trends, Industry Growth - 2032

What Is Omnichannel? (+ Tips to Create Seamless Experiences)

Total Tools Unifies Data to Drive Omnichannel Experiences That Boost Loyalty

What is Omni-Channel? 20 Top Omni-Channel Experience Examples

Information, Free Full-Text